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      Workflow logs
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        Contents

        Workflow logs

        • 2 Minutes to read
          Article summary

          After activating a workflow, you’ll see two new tabs in the sidebar: Log and the Running workflow.

          Log

          List of log items

          Each time a workflow is triggered by an event or a date, a new item is added to the log. The list includes the following information:

          Type

          Indicates the result of the log item:

          • Success: The workflow has been completed by passing through the nodes and evaluating all the logical operations successfully. Execution is considered successful even if actions were not registered due to applied filters or interruption with an Interrupt modifier.

          • Error: The workflow encountered an exception that disabled a workflow node from being processed or evaluated at any stage.

          Customer

          The name of the customer, linked to the customer overview page

          Timestamp

          The date and time of the start of workflow execution

          Time

          Duration of the workflow running

          Clicking the Details button reveals further information about the workflow execution.

          📓

          Log entries are retained for 30 days.

          Log item page

          The Details page of each workflow log item provides a list of all the nodes that the workflow passed through during the process, along with the output of the logical evaluations performed by these nodes.

          This allows you to understand step by step, why certain branches of the workflow were activated or where the execution stopped due to an evaluation.

          If the workflow could not be executed due to an error, the Error section of the page highlights the reason for the failure.

          This error indicates a configuration issue with the Customer field in the Coupon transfer workflow node, suggesting it is not properly configured.

          Route highlighter

          Clicking the blue open icon to each node listed on the Log item page, you can view a highlighted path.

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          Accessing workflow logs from Customer insights

          To find information on the workflows that affected specific customers, refer to the Workflow logs and Events sections of the Customer Insights user manual article.

          Running workflows

          The Running workflows tab displays the workflow executions paused by a Wait node. The list includes the following information.

          Customer

          The name of the customer, linked to the customer overview page

          Scheduled at

          The date and time when the workflow was triggered

          Scheduled time

          The date and time when the wait time ends and the workflow continues to run

          By clicking the Show workflow button, you can see the Wait node highlighted, indicating where the workflow execution is currently paused.

           

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