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      Reward claim notification
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        Reward claim notification

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          Article summary

          ⚠️ Please note, that the reward claim notification is no longer available for new implementations and is being deprecated. Please use the Trigger marketing message workflow action to communicate with your customers.

          The reward claim email is sent to customers when they redeem their points, or when a workflow assigns a coupon to their account. This email is triggered if you have enabled notifications in the reward editor settings

          Follow these steps to customize the reward claim email:

          • Navigate to the Settings page of the Management -UI

          • Click Emails on the left side of the page

          • Search for the Reward is claimed email in the email list

          • Click the hamburger button and select the Edit option

          • Edit all the texts using our WYSIWYG editor by clicking on the content of the email

          • Use our built-in HTML and CSS editor for further customization

          Send yourself a test email to see how the email will look from a program member’s perspective. Click the hamburger button on the Emails page and click the Test send option.

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