Point limitation scenarios

The following three examples demonstrate the outcomes of all the configurable limit exceed options. The bonus point awarding use case of the below scenarios is that the campaign’s limit is 1000 points and the individual customer’s is 25 points.

Only the overall campaign bonus limit field is populated

Scenario: A campaign has already awarded 950 points, and an activated workflow would award 100 points.

You’ve set a maximum limit for the total points awarded during the campaign. You left Max customer points empty, meaning there’s no limit on individual customer points.

1. If the first option -soft limit- is selected: all 100 points can be awarded, increasing the balance to 1050 points.

2. If the second option -dynamic limit- is selected: only 50 points can be awarded, as the balance must be capped at 1000.

3. If the third option -hard limit- is selected: the overall campaign’s point balance remains at 950 points.

Only the individual customer's bonus limit field is populated

Scenario: One of your customers has collected 20 points so far in this campaign, and an activated workflow would award them an additional 6 points.

You left the Max bonus points field empty, therefore no limit applies during the campaign. You've set a maximum limit for points awarded to individual customers during this campaign (25 points).

1. If the first option -soft limit- is selected: the customer receives all 6 points, increasing the total to 26.

2. If the second option -dynamic limit- is selected: the customer receives only 5 points, reaching the maximum of 25 points.

3. If the third option -hard limit- is selected: the customer’s points remain at 20.

When both fields are populated

Scenario: In the campaign where 950 points have already been awarded, an activated workflow would add 100 points. Additionally, one of your customers has earned 20 points in this campaign, and an activated workflow would add 6 more points to the customer’s balance.

You've set a maximum limit of 1000 points for the entire campaign. For individual customers, the maximum limit is 25 points.

1. If the first option -soft limit- is selected: All 1050 points can be awarded, and the customer receives all 6 points, bringing the point balance to 26.

2. If the second option -dynamic limit- is selected: Only 1000 points can be awarded during the campaign. On the individual level, the customer received only 5 points, reaching the maximum of 25 points. However, if awarding the customer more points would exceed the 1000-point limit, the workflow stops at 1000.

3. If the third option -hard limit- is selected: The campaign’s total points remain at 950, and the customer’s balance remains at 20 points.