---
title: "Point limitation scenarios"
slug: "point-limitation-scenarios"
description: "The user manual provides comprehensive guidance on using the Antavo Management UI for managing loyalty programs."
updated: 2024-07-08T20:30:55Z
published: 2024-07-08T20:30:55Z
canonical: "docs.antavo.com/point-limitation-scenarios"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.antavo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Point limitation scenarios

The following three examples demonstrate the outcomes of all the configurable [limit exceed](/v1/docs/workflow-configuration#configure-campaign-settings) options. The bonus point awarding use case of the below scenarios is that the **campaign’s limit is 1000 points** and the **individual customer’s is 25** **points.**

- [Only the overall campaign bonus limit field is populated](/v1/docs/point-limitation-scenarios#only-the-overall-campaign-bonus-limit-field-is-populated)
- [Only the individual customer's bonus limit field is populated](/v1/docs/point-limitation-scenarios#only-the-individual-customers-bonus-limit-field-is-populated)
- [When both fields are populated](/v1/docs/point-limitation-scenarios#when-both-fields-are-populated)

## Only the overall campaign bonus limit field is populated

Scenario: A campaign **has already awarded 950 points,** and an activated workflow would award **100 points**.

You’ve set a maximum *limit* for the total points awarded during the campaign. You left *Max customer points* empty, meaning there’s no limit on individual customer points.

1. If the first option -soft limit- is selected: all 100 points can be awarded, increasing the balance to 1050 points.

![](https://cdn.document360.io/08a474ca-8fb4-4c3c-9cd8-665242086cd3/Images/Documentation/image-20220902-081602.png)

1. If the second option -dynamic limit- is selected: only 50 points can be awarded, as the balance must be capped at 1000.

![](https://cdn.document360.io/08a474ca-8fb4-4c3c-9cd8-665242086cd3/Images/Documentation/image-20220902-081621 (1).png)

1. If the third option -hard limit- is selected: the overall campaign’s point balance remains at 950 points.

![](https://cdn.document360.io/08a474ca-8fb4-4c3c-9cd8-665242086cd3/Images/Documentation/image-20220902-081639.png)

## Only the individual customer's bonus limit field is populated

Scenario: One of your customers **has collected 20 points so far in this campaign,** and an activated workflow would award them an additional **6 points.**

You left the *Max bonus points* ***field*** *empty,* therefore no limit applies during the campaign. You've set a maximum limit for points awarded to individual customers during this campaign (25 points).

1. If the first option -soft limit- is selected: the customer receives all 6 points, increasing the total to 26.

![](https://cdn.document360.io/08a474ca-8fb4-4c3c-9cd8-665242086cd3/Images/Documentation/image-20220902-081405.png)

1. If the second option -dynamic limit- is selected: the customer receives only 5 points, reaching the maximum of 25 points.

![](https://cdn.document360.io/08a474ca-8fb4-4c3c-9cd8-665242086cd3/Images/Documentation/image-20220902-081424.png)

1. If the third option -hard limit- is selected: the customer’s points remain at 20.

![](https://cdn.document360.io/08a474ca-8fb4-4c3c-9cd8-665242086cd3/Images/Documentation/image-20220902-081456.png)

## When both fields are populated

Scenario: In the campaign where **950 points have already been awarded,** an activated workflow would add **100 points**. Additionally, one of your customers **has earned 20 points in this campaign,** and an activated workflow would add **6 more points** to the customer’s balance.

You've set a maximum limit of 1000 points for the entire campaign. For individual customers, the maximum limit is 25 points.

1. If the first option -soft limit- is selected: All 1050 points can be awarded, and the customer receives all 6 points, bringing the point balance to 26.

![](https://cdn.document360.io/08a474ca-8fb4-4c3c-9cd8-665242086cd3/Images/Documentation/image-20220902-080456.png)

1. If the second option -dynamic limit- is selected: Only 1000 points can be awarded during the campaign. On the individual level, the customer received only 5 points, reaching the maximum of 25 points. However, if awarding the customer more points would exceed the 1000-point limit, the workflow stops at 1000.

![](https://cdn.document360.io/08a474ca-8fb4-4c3c-9cd8-665242086cd3/Images/Documentation/image-20220902-080521.png)

1. If the third option -hard limit- is selected: The campaign’s total points remain at 950, and the customer’s balance remains at 20 points.

![](https://cdn.document360.io/08a474ca-8fb4-4c3c-9cd8-665242086cd3/Images/Documentation/image-20220902-080538.png)