---
title: "General settings"
slug: "general-settings"
description: "The user manual provides comprehensive guidance on using the Antavo Management UI for managing loyalty programs."
updated: 2025-08-15T11:18:13Z
published: 2025-08-15T11:18:13Z
canonical: "docs.antavo.com/general-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.antavo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# General settings

When you open the **Settings** item on the sidebar, you'll find **General Settings** listed under the first tab.

## Basic contact and branding information

- Set the **name** of your workspace
- Set the **default email address** of the workspace This serves informational purposes within the Management UI only.
- Set the **sender name** This name will appear as the sender on all automatic loyalty emails sent by Antavo (if applicable).
- Set **sender email** Specify the sender address for the automatic emails (if applicable).
- Set the **website URL** You can include this URL in automatic loyalty emails sent by Antavo (if applicable) and/or within the membership site iframe built by Antavo (if applicable).
- Enable/Disable **auto-subscribe** When enabled, auto-subscribe will create an inactive customer when a checkout event is submitted with a unique customer ID that doesn’t exist in the customer database.

⚠️

Please note that if auto-subscribe is enabled, inactive customers are evaluated by configured [workflows](/engine/docs/workflow-module-tabs). To exclude inactive customers from workflow execution, add a [customer attribute filter](/engine/docs/filters#customer-attribute) to your workflow and specify the condition to exclude inactive customers.

- Set the**logo** You can include this logo in automatic loyalty emails sent by Antavo (if applicable) and/or within the membership site iframe built by Antavo (if applicable).

![](https://cdn.document360.io/08a474ca-8fb4-4c3c-9cd8-665242086cd3/Images/Documentation/loyalty.staging.antavo.com_1838_settings_general_basic (1).png)

## Localization information

- Set the **default language** of the loyalty program In case your loyalty program handles multiple languages, use the [Translations](/v1/docs/translations) feature to define custom texts.
- Set the **timezone** of the loyalty program This timezone will affect all time-related settings in the loyalty program. However, there are specific cases where times should be set based on the **UTC timezone**:
  - start and end dates of [campaigns](/v1/docs/workflow-configuration#configure-campaign-settings)
  - time set in [On a date](/v1/docs/triggers#on-a-date) workflow triggers
  - [imports](/v1/docs/imports) and [exports](/v1/docs/exports) scheduling
  - [coupon reward](https://docs.antavo.com/docs/rewards#coupon-rewards) expiration time

📓

If the UTC timezone is required for configuration, the system may display the equivalent time in the loyalty program’s timezone below the field to help clarify time differences.

Antavo servers have UTC-synchronized clocks.

![](https://cdn.document360.io/08a474ca-8fb4-4c3c-9cd8-665242086cd3/Images/Documentation/settings_localization.png)

## Point burning

- Specify the **value of a single point** within the loyalty program This metric is used to calculate the discount customers can get at checkout based on their accumulated points.

![](https://cdn.document360.io/08a474ca-8fb4-4c3c-9cd8-665242086cd3/Images/Documentation/settings_burning.png)

📓

If you use the [Burn rules](/v1/docs/multi-accounts#burn-rules) option in the Points economy module, this setting is not applicable.

## Domains and URLs

The domain and URL settings are useful if you have an Antavo-built iframe solution for your membership site.

- Define the**protocol** for your membership site
- Enter the **custom domain** of the membership site To achieve a white-label solution, specify a custom domain by choosing the appropriate protocol.
- Configure the **login page and the registration page** of your website When customers visit the membership site without being logged in, these pages encourage them to log in or sign up.

![](https://cdn.document360.io/08a474ca-8fb4-4c3c-9cd8-665242086cd3/Images/Documentation/settings_domains.png)

## Passwords

- Define the **complexity** requirements for Management UI user passwords
  - *Simple*: Minimum 7 characters, including either a lowercase **and** an uppercase letter, **or** a special character, **or** a number.
  - *Complex*: Minimum 8 characters, including an uppercase **and** lowercase letter **and** a special character **and** a number.
- Define the password **expiration time** in days After the first login attempt following password expiration, users will be prompted to set a new password. If you prefer passwords not to expire, please leave this field empty.

![](https://cdn.document360.io/08a474ca-8fb4-4c3c-9cd8-665242086cd3/Images/Documentation/settings_passwords.png)

After making changes in the general settings, please remember to click the **Update** button at the bottom of the page to save the new settings before navigating away.